Legal Centre

• Privacy Notice

  What personal data we process, how customer content is handled, and your rights.

  Version 2.0 · Last updated 21 September 2026

• Terms of Service

  The master terms that govern use of the platform and API.

  Version 2.0 · Last updated 21 September 2026

• Data Processing Addendum

  Processing terms for customer-controlled personal data submitted through the platform.

  Version 1.0 · Last updated 21 September 2026

• Acceptable Use Policy

  What you may not do with the platform, the API or connected providers.

  Version 1.0 · Last updated 21 September 2026

• Cookie Policy

  Every cookie and storage key the website sets, and how to change your choice.

  Version 1.0 · Last updated 21 September 2026

• Refund & Cancellation Policy

  Billing, cancellation, refunds, taxes and failed payments.

  Version 1.1 · Last updated 21 September 2026

• Security Overview

  The security controls actually implemented in the platform today.

  Version 1.0 · Last updated 21 September 2026

• Subprocessors

  Third parties that process data on our instructions to deliver the service.

  Version 1.0 · Last updated 21 September 2026

• Grievance Redressal

  How to raise a complaint and how it is acknowledged, tracked and escalated.

  Version 1.0 · Last updated 21 September 2026

• Accessibility Statement

  What we have done for accessibility and what is still in progress.

  Version 1.0 · Last updated 21 September 2026

Items shown as placeholders are pending confirmation and will be published here once finalised. We would rather show you a gap than an invented value.

For an enterprise purchase, the documents normally fit together like this: an order form or subscription agreement setting out plan, term and price; our master Terms of Service; a Data Processing Addendum with the subprocessor list; the Security Overview; the Acceptable Use Policy; and the Refund & Cancellation Policy.

Where we sign a negotiated agreement, order form, DPA or service level agreement with you, that document prevails over these website terms to the extent it says so. A click-through acceptance on this site does not replace a negotiated DPA if your organisation requires one. We do not currently publish a standalone service level agreement with committed uptime figures; if you need contractual availability commitments, raise it during contracting.

ZeroCredit AI, the ZeroCredit name and logo, this website, its content and the underlying software and platform are owned by us or our licensors and are protected by Indian copyright and trade mark law and equivalent laws elsewhere. Third-party names, model names and logos belong to their respective owners and are used only to identify the services they refer to; their use does not imply endorsement or affiliation.

You keep all rights in the content you send through the platform and in the output you receive, as set out in the Terms. To report content or use that infringes your copyright or trade mark, write to support@zerocreditai.com identifying the work, the material complained of, your rights in it and your contact details. We will review the report and act where appropriate under applicable Indian law.