Blog

Notes on building with AI

Practical writing on AI adoption, model economics, and what we're seeing across teams running language models in production.

Measuring AI ROI: A Framework for Finance and Engineering Leaders

How to translate model spend into a number your CFO can defend — baselines, unit economics, and the metrics that actually matter.

A neutral look at the leading model families — what each is strong at, where they struggle, and how teams pick between them.

Deflection, handle time, and CSAT — what the data says about AI in support, and the pitfalls teams hit on the way to ROI.